Complaint Investigation Report

194700976-10-17-2024-47-HC-SDUU-DAQT9C-20241105133140

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/23/2024 and conducted by Evaluator Mila Quinto

COMPLAINT CONTROL NUMBER: 47-HC-20240723154304

Licensee financially abused client in care.

Licensee stole client's personal items while in care.

Home Care Services Branch, Enforcement Analyst (EA), Mila Quinto conducted an investigation visit to Home Caregiver Companion to deliver the complaint findings regarding the above complaint allegations. EA met with the licensee, Jennie Lam.

On 9/19/24, EA interviewed the licensee. According to licensee, there were 3 clients under the HCO (Home Care Organization) with 1 HCA (Home Care Aid) and 1 staff/adult to assist a client to transport in the bathroom for showering. There were no disclosures from the licensee regarding the allegations. Licensee also provided EA documents for review.

Based on interviews conducted and file review, the complaint alleging licensee financially abused client in care and licensee stole client’s personal items while in care are found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview was conducted and a copy of this report and HCS9098 was emailed to Licensee.