Complaint Investigation Report

Allegation(s): Staff does not ensure facility is free of pests.

The details of the complaint alleged that the staff does not ensure the facility is free of pests.

During the records review, LPA Iniguez reviewed the following: LPA reviewed the report created by the LTCOP (Long-Term Care Ombudsman) investigator dated on 10/24/2023. It is written in the report that the investigator interviewed five random residents at different parts of the facility. 5 of the interviewed residents stated that they had seen insects roaming around the facility, mostly at nighttime. In addition, LPA reviewed the receipts from the pest control company from June-October 2023. LPA noticed that only ten rooms are fumigated at one time twice per month, and the kitchen is served once per month. Also, the LPA and administrator conducted a physical tour of the facility. During the tour, LPA inspected ten residents’ rooms, kitchen, dining room, and common areas; LPA did not observe the presence of pests inside the resident’s rooms, kitchen, and common areas.

During an Interview with the Administrator (A#1), she stated that the facility is clean and sanitary. Also, (A#1) stated that she has seen pests at the facility but not rodents. (A#1) stated that “we have caregivers that check the rooms daily and housekeepers that also clean the residents’ rooms and ensure there is no food inside the rooms. In addition, the maintenance person also sprays the room with over-the-counter bug spray”. In addition, (A#1) stated that the facility has a contract with a pest control company that comes twice a month to serve ten resident’s rooms and once per month to serve the common areas and the kitchen.

During interviews with residents (R#1-R#10), 10 out of 10 stated that the facility is clean and sanitary, but they have seen pests—also, 10 out of 10 stated that they have not seen rodents at the facility.