Complaint Investigation Report

The investigation revealed the following:

Allegation: “Staff do not treat residents with respect.” Interviews conducted with C1 to C3 revealed the following: 2 out of 3 clients denied the allegation, and 1 out of 3 clients agreed with the allegation. Interviews conducted with S1 to S6 revealed the following: 6 out of 6 staff denied the allegation. Interviews conducted with W1 revealed the following: 1 out of 1 witness denied the allegation. Records reviewed revealed the following: there are no Unusual Incident Reports indicating that staff have not treated clients with dignity and respect. Based on the department’s interviews and records reviewed this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, and a copy of this report was left with the Licensee Pamela McClendon.