Complaint Investigation Report
Identification and Emergency Information, Physician Report, Resident Appraisal, Admission Agreement, Daily Notes/Staff Notes/ Facility Notes (dated 02/21/24 through 03/20/24), and other pertinent records associated with this complaint.
Allegation #1: Staff behavior is preventing a resident from sleeping.
The complaint alleges that facility staff are preventing Resident #1 (R1) from sleeping. It is reported that both staff and residents are disrupting (R1) due to ongoing arguments. No additional details were provided regarding this matter.
On March 21, 2024, between 8:54 AM and 5:00 PM, the Department interviewed staff members identified as Staff #1, Staff #2, and Staff #3 (S1-S3) who is not able to support this claim. Three (3) out of the (3) staff members revealed confirmation that there were no concerns related to staff behavior or any reported incidents that interfered with residents' ability to sleep. (S1-S3) reported that no behaviors were observed, which resulted in (R1) being unable to sleep.
On March 21, 2024, between 8:54 AM and 5:00 PM, the Department interviewed resident members identified as Resident #1 to Resident #5 (R1-R5). Three (3) out of the five (5) residents indicated that they did not experience any behavior issues caused by staff or other residents that interfered with their sleep. Resident #1 (R1) stated everything was fine and confirmed no interruptions from either staff or residents affecting (R1's) ability to sleep. In contrast, Resident #2 and Resident #4 expressed concerns; they mentioned that a staff member and a resident were disruptive; however, they found it challenging to identify specific dates that would support their claims about the disturbances.
The Department reviewed staff training records and resident personal rights, revealing that the staff have completed training related to Redirecting, De-escalating Conflicts, Personal Care Techniques, Physical Needs of Elderly, and Psychosocial Needs of the Elderly.
Based on the information gathered, there is not enough evidence to support the allegations mentioned above.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction