Complaint Investigation Report

Allegation: Staff do not have records of residents’ P&I funds.

The details of the complaint alleged that facility is not keeping P&I records.

During the records review, LPA Iniguez reviewed the following: LPA reviewed both facility petty cash and clients' P&I bank account statements; each bank account has a separate account number. In addition, LPA observed two different debit cards at the facility used for clients' P&I expenditures and facility expenditures; both cards have other numbers. In addition, LPA kept the 2022 and 2023 clients' ledgers; there are ledgers from January-December 2022 and January-November 2023.

During the Interview with Quality Assurance Specialists (QA1-QA2) from Westside Regional Center, they stated that on 11/20/2023, they conducted an audit at the facility; during this audit (QA1) and (QA2) found that the licensee has a consolidated bank account where the facility money and the client’s money is kept together. Also, during this audit, (QA1) and (QA2) discovered that the facility had not cashed the client’s monthly checks from the regional center, adding the amount to one thousand to three thousand dollars. This concerned the QA specialists because the client’s medical and SSI benefits could be affected.

During an interview with the Licensee (L#1), she stated that the facility's four clients are from Westside Regional Center, and the facility handles their P&I. In addition, (L#1) noted that the facility has a separate account, one for facility expenditures and one for the client's P&I. LPA asked the licensee if the bank accounts are consolidated, and she stated that neither are separate. On the other hand, (L#1) noted that the facility keeps track of client's expenditures in monthly ledgers and has a current surety bond.