Complaint Investigation Report

Allegation: Facility staff are not taking proper measures to keep facility free of roaches.

It is alleged that facility has a roach infestation and not taking proper measures.

On 2/8/23, LPA toured the facility at 10:05 AM and observed roaches on the office desk, kitchen counters, inside the refrigerator, bathrooms, inside facility files, residents R2 and R3 bedrooms floors and inside drawers. LPA conducted interview with R2 stated they been having roaches for a while and will also kill them while sleeping in bed. LPA attempted to interview residents R3-R4 were unable to answer questions. LPA conducted interviews with staff S1-S3, all staff stated they have been having problems with roaches in the facility for a while. Staff stated they will spray the roaches and pest control was there last Friday. Based on evidence and interviews the above allegation is substantiated.

Allegation: Facility staff are not ensuring facility is kept clean.

It is alleged that facility is not clean due to clutter contributing to roach problem.

On 2/8/23, LPA toured residents R2 and R3 bedrooms. LPA observed at 10:30 AM in bedroom #2 window seal had dead bugs and on the floor. Observed R2’s food tray had a broken piece and was dirty. Bedroom closet was clutter with boxes and bags. The wall on the side of R2’s bed had stains. Bedroom #3 had dead roaches in the bathroom shower and on the floor. Interview R2 stated facility will clean floors every day but walls are dirty from smashing bugs. Interviews with S1-S3 stated facility is clean every day in the mornings and at nights. Staff stated facility is cleaned using cleaning supplies. Based on evidence and interviews the above allegation is substantiated.

Allegation: Facility staff are not meeting residents' dietary needs.

it is alleged that facility is not serving vegetables or that pancakes are served for dinner.