Complaint Investigation Report

Regarding the Allegation : Staff do not ensure clients drinkware is free of mold.

This complaint alleged that R1 drinkware/water bottle had mold. LPA Calderon toured the facility and could not find any mold on drinking cups or water bottles. LPA Calderon inspected the facility and could not find any mold. Records review indicate the following: The Physician report indicate verbal resident with health issues. The Individual Service Plan indicates that R1 can communicate R1 needs and is not conserved. The facility’s annual report indicates that R1 is happy living at the facility and loves the day program. Interviews indicate the following: S1 indicates that there was mold on R1 water bottle and S1 takes full responsibility. 2 out of 3 staff deny the allegation that staff do not ensure clients drinkware is free of mold. R1 indicates that R1 had an old blue bottle that had mold. R1 states that staff will exchange a R1 blue bottle for a new bottle daily. 2 out of 3 residents deny the allegation. Based on interviews and supporting documentation, the preponderance of evidence standard has been met therefore, the allegation of “staff does not ensure clients drinkware is free of mold” is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Chapter 8 are being cited on the attached LIC 9099D.

An exit interview was conducted, and a copy of the Complaint Report and Appeals Rights were provided to the Administrator Thana Theng (S1).