Complaint Investigation Report

Regarding Allegation #1: Facility staff interfered with resident’s sleep.

It is being alleged that facility staff interfered with R1 sleep waking R1 at 8am. LPA Calderon toured the facility with S1. During tour of the facility LPA noted the facility was clean and one staff working. LPA Calderon inspected residents’ room and found the rooms to be in line. 3 out 3 staff indicate that S3 did in fact wake R1 up around 8am a few times. R1 states that S3 woke R1 up around 8am more than a few times. 3 out of 4 residents indicate that S3 did wake them up due to going to day program. W1 indicates that S3 woke up R1 around 8am many times a week.

Regarding Allegation #2: Facility staff denied resident access inside the facility. It is being alleged that facility staff locked R1 outside of the home. LPA Calderon toured the facility and noted all doors had locks and R1 room door lock worked. LIC 500 indicates S3 works 3 days a week and there does not appear to be another staff that works the same shift. 3 out of 3 staff indicate that S3 did in fact ask R1 to wait outside of the home while S3 was taking other residents to day program. 3 out of 3 staff indicate that S3 did lock the front door preventing R1 from entering the facility. R1 indicates that S3 did ask R1 to wait outside of the home while S3 was taking other residents to day program. R1 indicates that S3 locked the front door and prevented R1 from entering the facility. 3 out of 4 residents indicate that they go to day program and have never been locked out of the facility. W1 indicates that S3 locked R1 outside of the facility while S3 was taking resident to day program.

Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has been met; therefore, the allegations of “facility staff interfered with residents sleep”, facility staff denied resident access inside the facility” is found to be SUBSTANTIATED.

An exit interview was conducted, and a copy of the Complaint Report was provided to the Administrator Watey Chhuon S1.