Complaint Investigation Report

In regards to the allegation: Staff spoke inappropriately towards a client while in care, it is alleged that S1 resorted to name-calling, making disparaging remarks and used expletives directed at C1 during a progress review meeting. Further details provided added that the meeting took place on 12/18/24 and it included C1, A1 and S1 who attended via zoom. (3) of (3) Staff interviewed denied the allegation. (3) of (3) Clients interviewed could not corroborate the allegation. S1 denied the allegation. LPA was informed that S1 was not present personally in the meeting with everyone else, but was there through a zoom call. S1 stated that the zoom call was initiated by A1 and the camera was only directed at C1 even though the conversation included other individuals. S1 stated they never directed any frustration, name calling, or use of expletive language at C1 during the meeting. S1 stated that any frustration and expletive language was in conversation between S1 and A1. Interview with C1 stated that S1 has never used expletive language when talking to clients and that includes the meeting that took place. C1 stated that S1 did not call them any names or made disparaging remarks towards them. C1 added that S1 was upset with A1 and not the clients in care. Interview with other clients in care also stated that they have never heard S1 make any disparaging remarks or to use expletive language towards them. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted and a copy of this report was provided to Administrator Mora.