Complaint Investigation Report

Allegation#2 “Staff isolates the residents.” LPA interviewed four clients and three clients stated that staff never isolated them. They can go in and out from their room freely. They are not afraid of any of the staff in the facility. LPA interviewed staff and they all denied the allegation and reported all clients were able to walk around the facility without any restriction and no client was scared of any staff and chose to stay in their room only.

Allegation#3 “Staff forced residents to do an activity.” LPA interviewed four clients and two stated there’s no staff ever forced them to an activity. They reported the staff are very polite to ask them and they do not mind doing the activity as it is good for their health. LPA interviewed the staff and they denied the allegation and reported the administrator implemented different activity for the clients and they never forced them to do the activity, only encourage them to do it.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted with Interim Administrator, Angela Williams. A copy of the report was issued.