Complaint Investigation Report

In regards to the allegation "Facility staff handles clients in a rough manner" it is alleged that staff #5(S5) shook C1's head aggressively out of frustration. (4) of (4) Staff interviewed denied the allegation. (4) of (4) clients in care could not corroborate the allegation. S5 no longer works in the facility and was unavailable for interview. C1 denied the incident ever occurred. LPAs did not observed any clients in care being handled in a rough manner by staff throughout the investigation. File review did not show any documentation of S5 shaking C1's head aggressively. Based on interviews, file review, and observations conducted, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation is UNSUBSTANTIATED.

In regards to the allegation "Staff inappropriately disciplining client in care" it is alleged that S4 showered C1 in cold water as punishment. (4) of (4) Staff interviewed denied the allegation. (4) of (4) Staff interviewed could not corroborate the allegation. C1 denied that staff have showered them in cold water as punishment. S4 also denied showering C1 in cold water as punishment. File review did not show any documentation of staff inappropriately disciplining clients in care. LPAs did not observe clients in care being inappropriately punished by staff during the investigation. Based on interviews, file review, and observations conducted, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation is UNSUBSTANTIATED.

In regards to the allegation "Staff are not providing a safe environment for clients in care" it is alleged that staff are yelling at each other constantly around the clients, intoxicated while on shift and drive the facility vehicle recklessly. (4) of (4) Staff interviewed denied the allegation. (4) of (4) Clients interviewed could not corroborate the allegation. Interview with clients did not show that they had any concern regarding staff allegedly yelling at each other, were not aware of any staff being intoxicated on shift, or had any problems with the way staff drive the facility vehicles. Staff interviewed denied that any of those allegations were occurring in the facility. LPA's did not observe any staff yelling at each other, being intoxicated on shift, or driving any vehicles recklessly throughout the investigation. Based on interviews, file review, and observations conducted, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation is UNSUBSTANTIATED.