Complaint Investigation Report

During interviews with the clients, one (1) out of four (4) corroborated the allegation that they have been verbally harassed in the past, with C1 explaining that staff have yelled at them previously. During interviews with the staff, two (2) out of seven (7) interviewed stated that they have witnessed instances of verbal abuse between staff and clients occurring within the facility. S6 described instances in which the certain staff members had used foul language with clients and teased them , while the other staff members explained that there have been no instances of verbal abuse that have occurred within the facility. There were no Serious Incident Reports (SIRs) submitted to the department that corroborated this allegation. The Regional Center's Quality Assurance department's investigation found that this allegation was unsubstantiated.

Regarding the allegation that "Staff handles clients in a rough manner", it is alleged that two clients have expressed that they do not want to have their briefs changed by certain staff due to them being rough and mean with them during changing. During interviews with the clients, none of them corroborated the allegation that they have been treated in a rough manner by any of the staff members in the facility. During interviews with the staff, two (2) out of seven (7) corroborated the allegation that they have witnessed staff treating the clients roughly in the past. S7 explained that they witnessed another staff member pulling a diaper up on one of the clients in a rough manner while changing the client. All other staff members stated that they have never witnessed instances of other staff treated the clients in a rough manner. There were no SIRs submitted to the department that corroborated this allegation. The Regional Center's Quality Assurance department's investigation found that this allegation was unsubstantiated.

Regarding the allegation that "Staff sprays chemicals in client's faces", it is alleged that one of the staff members of the facility sprayed C1 in the face with Fabreeze during a brief change. During interviews with the clients, none of them corroborated the allegation that the staff have sprayed Fabreeze or any other chemicals in their face. During interviews with the staff, one (1) out of seven (7) corroborated the allegation that staff have sprayed chemicals in client's faces. S6 stated that they witnessed one of the staff members at various times spraying Fabreeze and cologne in the face of one of the clients as a form of punishment. None of the other staff members stated that other staff have sprayed chemicals in the faces of clients. There were no SIRs that submitted to the department that corroborated this allegation. The Regional Center's Quality Assurance department's investigation found that this allegation was unsubstantiated.