Complaint Investigation Report

3. No indication that staff had hands-on competency test administered by a certified trainer.

4. Licensee did not maintain a copy of the trainer's certificate thus not available for review.

5. Licensee did not maintain a written record of the staff training.

6. Licensee did not have written verification from the instructor that the staff member has

successfully completed the required training and passed the competency test(s).

7. Unable to determine if staff utilized the least to most restrictive type(s) of manual

In addition to the agency review, the facility administrator acknowledged that staff did not utilize “proper CPI techniques” when Resident 1 (R1) was hitting the floor.

Based on the agency review, there was sufficient evidence to confirm the allegations of Staff are not properly trained/Staff do not ensure personnel files are updated. Therefore, the allegations are Substantiated . Citations issued on the 9099D. Administrator advised, and a copy of this report issued.