Complaint Investigation Report

LPA was able to interview staff, residents and the licensee regarding this allegation. At 9:00 am facility staff stated that on 5/10/2022, the North Los Angeles County Regional Center came to the home to conduct a visit. Staff confirmed that on this date, the refrigerator was dirty from spills and other food debris. An interview conducted with the licensee also confirmed this. The staff and the licensee showed the refrigerator to the LPA and has since been cleaned. Based on confirmation from staff and the licensee that the refrigerator was not clean on 5/10/2022, this allegation is deemed Substantiated.

Allegation 3. Resident's not provided a clean and comfortable mattress

LPA was able to interview staff, residents and the licensee regarding this allegation. At 9:00 am facility staff stated that on 5/10/2022, the North Los Angeles County Regional Center came to the home to conduct a visit. Staff and the licensee both confirmed that on this date, Resident 1's (R1) box spring was observed to be broken. R2's mattress was also observed to be stained and in need of replacement. On todays visit LPA observed the box spring and the mattress to have been replaced. Based on confirmation from staff and the licensee that the observations made on 5/10/2022 were accurate, this allegation is deemed Substantiated.

Allegation 4. Resident was not provided a flame retardant mattress cover

LPA was able to interview staff, residents and the licensee regarding this allegation. At 9:00 am facility staff stated that on 5/10/2022, the North Los Angeles County Regional Center came to the home to conduct a visit. Staff and the licensee both confirmed that on this date, R3 and R4's box spring and mattress were observed in the original plastic wrappings. The licensee confirmed that he has since removed the plastic covering and has replaced it with fire retardant protectors. Based on confirmation from staff and the licensee that the observations made on 5/10/2022 were accurate, this allegation is deemed Substantiated.

Allegation 5. Facility did not have an adequate supply of comforters and linens for each resident

LPA was able to interview staff, residents and the licensee regarding this allegation. At 9:00 am facility staff stated that on 5/10/2022, the North Los Angeles County Regional Center came to the home to conduct a visit. Staff and the licensee both confirmed that on this date, it was observed to not have enough comforters for all residents. The licensee provided the LPA with receipts for recently purchased comforters since then. Based on confirmation from staff and the licensee that the observations made on 5/10/2022 were accurate, this allegation is deemed Substantiated.