Complaint Investigation Report

One (1) out of three (3) staff members stated they were informed of a staff member verbally threatening a resident while in care. One (1) out of four (4) residents stated they have never been threatened by a staff member or seen a staff member threaten other residents. One (1) out of three (3) residents stated a staff member has verbally threatened them while in care. Two (2) out of four (4) residents are non-verbal and were unable to be interviewed. The LPA observed documents provided by the Administrator that shows the staff member in question was terminated due to disrespectful communication and unprofessional behavior with a resident in care. Therefore, after review of the information received and the interviews conducted the allegation, “Resident was threatened while in care.,” is deemed substantiated.

Allegation: Resident was spoken to inappropriately while in care.

Interviews with two (2) out of three (3) staff members stated they have never seen a staff member speak inappropriately to a resident in care. One (1) out of three (3) staff members stated they were informed of a staff member speaking inappropriately to a resident. Interviews with One (1) out of four (4) residents stated staff have never spoken to residents inappropriately. Two (2) out of four (4) residents are non-verbal and were unable to be interviewed. One (1) out of four (4) staff members stated a staff member has spoken to them inappropriately. The LPA observed documents provided by the Administrator that shows the staff member in question was terminated due to disrespectful communication and unprofessional behavior with a resident in care. Therefore, after review of the information received and interviews conducted the allegation, “Resident was spoken to inappropriately while in care,” is deemed substantiated.

Exit interview conducted. Report delivered.