Complaint Investigation Report

units and observed the free-on was replaced with a new one. LPAs also checked the central air conditioning unit at the outside of the home, and was told of where the leak was coming from.

Interviews with three (3) of the six (6) residents stated there are times, especially during the extreme heat, that the internal temperature is too warm and uncomfortable. Aside from the use of electric fans, staff does try to accommodate by providing cold beverages, ice cream and hosing down the outside of the room so there would be some cold moisture.

Based on the information obtained through interviews and a physical plant inspection, the allegation of the air conditioning unit is in disrepair is Substantiated . Citation issued on the 9099 D.