Complaint Investigation Report

197609853-9-23-2021-31-AS-NMAN-C7QV8W-20211012161322

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/20/2021 and conducted by Evaluator LaQueena Lacy

COMPLAINT CONTROL NUMBER: 31-AS-20210720125321

Facility did not meet resident's hygiene needs.

Licensing Program Analysts (LPAs) LaQueena Lacy and Angela Panushakina conducted an unannounced complaint visit for the above allegation. LPAs met with Administrator Roberto Ramirez and explained the purpose of this visit. The complainant was alleging that resident #1 (R1) was not bathed for a whole week because it is “too much work for the staff”. At 9:30am, with the assistance of the staff #1 (S1) LPAs conducted a physical plant tour and observed R1 in bed, covered in feces. LPAs observed S1 leaving R1’s room and walking towards the kitchen to wash the dishes. LPAs intervened and instructed S1 to go back to clean R1. At approximately 10:00am, LPAs reviewed facility files and obtained copies of documents pertinent to the investigation. Documents revealed that R1 is to be well groomed and kept clean. During this investigation, at 10:45am LPAs interviewed administrator, staff, and residents. Interviews revealed that R1 is to receive a bath two times a week, however, the last time R1 was given a bed bath, was one week ago. The allegation was the facility did not meet resident's hygiene needs. A review of documents conducted at 10:00am verified the information received from interviews. Based on observations and interviews, there is sufficient information to support the allegation. Therefore, the allegation is substantiated at this time. Citation issued, appeal rights discussed and given. Exit interview conducted. Copy of this report issued.