Complaint Investigation Report

197610483-1-29-2025-31-AS-EMIR-DDMQUW-20250206112926

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/22/2024 and conducted by Evaluator Michael Cava

COMPLAINT CONTROL NUMBER: 31-AS-20240822103213

Staff does not allow resident access to phone.

Resident was verbally abused while in care.

Staff does not assist resident in a timely manner.

Staff are not meeting resident's dietary needs.

In conjunction to a Required Annual Inspection and complaint control #31-AS-20241218081847, Licensing Program Analyst (LPA) Michael Cava conducted a complaint visit to the facility to follow up on the above allegation. On 10/17/24 and 11/07/24, two calls were made from a co-complainants addressing the allegation of staff not allowing residents access to the telephone. Initial investigation to this allegation was made on 08/29/24, along with three other allegations. At that time, based on the information received, complaint pertaining to all four allegations were Unsubstantiated. Today's investigation consisted of interviews with staff and residents. A physical inspection was also made to insure the facility has a working telephone. Interviews with two (2) of two staff deny the allegation of staff not allowing residents access to the telephone. Interviews with six (6) of six residents do not corroborate with the allegation. Inspection of the physical plant confirm there is a working telephone on the facility grounds. Based on the information obtained, the allegation of residents not having access remain Unsubstantiated. Moreover, the other three (3) allegations will also remain Unsubstantiated at this time.