Complaint Investigation Report

Staff do not assist residents with obtaining medical care:

In regards to the allegation, it was reported that another female resident, who was unidentified to the complaint, is not receiving physical therapy (PT). Reporter was unable to provide a name to the resident, only stating this resident needs physical therapy. Interviews with the administrator and staff deny the allegation stating their current residents do not require physical therapy at this time. Administrator did state that facility did have residents that required PT, but that was ordered by the resident's doctor, and facility complied by allowing PT to be given at facility. During ten day visit, interviews were made with residents, who could not corroborate with the allegation. Today interviews made with three (3) residents, who's interviews still do not corroborate with the allegation. Based on the information obtained, it could not be proven that staff do not assist residents with obtaining medical care. Therefore, the allegation is deemed Unsubstantiated at this time.

Staff do not assist resident with ambulating:

In regards to the allegation, it was reported that R1 has pain when they ambulate and can't bend their legs. Moreover, staff is not repositioning R1. Interviews with administrator and staff deny the allegation. Administrator acknowledged that R1 is non-ambulatory, but did not require assistance with repositioning. R1 required and was given physical therapy (PT) at the convalescent home they stayed at prior to admission to this facility, but wasn't given an order for PT at admission. Moreover, both administrator and staff stated that they assist R1 to and from the wheelchair, and on to the dining room and common areas. During the visit on 11/13/25, R1 confirmed staff assists them with ambulating and expressed no complaints or concerns about not getting assistance. R1 indicated their needs were being met. During today's visit, review of R1's medical assessment and appraisals reveal R1 is non-ambulatory requires the use of a wheelchair, and has limited mobility. LPA unable to interview R1 during this visit, as R1 passed away on 12/15/25. Interviews held with three residents during today's visit was inconsistent with the allegations, as these residents stated their needs are met, and receives help when they need assistance with ambulating about the facility.

Based on the information obtained, it could not be proven that staff do not assist resident with ambulating. Therefore, the allegation is deemed Unsubstantiated at this time.