Complaint Investigation Report

Allegation 2. Staff forced residents to discard used toilet paper in the trash can

LPA was able to interview staff, residents and the administrator regarding this allegation on 11/7/2022 during a case management visit. Staff interviewed confirmed that they had told residents not to throw used toilet paper in the toilet after use and to use a trash can. The administrator also confirmed that they had requested that residents use the trash can because the pipes in the house were old and this would prevent the pipes from clogging up. Residents also stated that they were told not to discard toilet paper in the toilet and to use the trash can for the waste. This allegation is deemed substantiated. Deficiencies were issued during the case management on 11/7/2022 and the Plan of Corrections have been received.

Allegation 3. Staff did not report an incident as required

The LPA was able to interview the administrator regarding this allegation on 11/7/2022 during a case management visit. The administrator admitted that she did not submit an incident report regarding the the broken pipe issues or the damage to the floor. The facility was issued a deficiency on 11/7/2022 and the plan of correction has since been submitted. Based on the admission from the administrator, this allegation is deemed substantiated at this time.

Exit interview conducted and report issued.