Complaint Investigation Report

197608218-10-17-2022-31-AS-NGID-CLUQHN-20221206111123

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/07/2022 and conducted by Evaluator Patrick Shanahan

COMPLAINT CONTROL NUMBER: 31-AS-20221007153109

Licensing Program Analyst (LPA), Patrick Shanahan, arrived at the facility in response to the above mentioned allegation. The LPA was greeted by the facility administrator and had his temperature taken and all COVID-19 questions asked before the LPA was allowed entry. LPA explained the reason for the visit.

Allegation 1. Facility Staff are not properly trained

The LPA was able to interview staff, residents and the administrator regarding this allegation. The LPA also conducted a file review on the staff currently at the facility. At the time of the visit there were 2 staff working and the administrator. Both staff confirmed that all training is conducted before they are allowed to work and continuous in-service training's are conducted throughout the year. The administrator also confirmed that staff are fully trained before being allowed to work with residents. Facility documents revealed that both staff had received training prior to employment. Resident interviews revealed that they are treated well and no complaints were reported.

Based on interviews and facility staff record reviews, this allegation is deemed unsubstantiated.

Exit interview conducted and report issued.