Complaint Investigation Report

Allegation 2. Staff blocked doorway to resident's room with a chair.

LPA was able to interview four staff members and the administrator in response to this allegation. LPA was also able to review the daily progress notes on the day of the incident for the client in question. All staff interviewed denied ever seeing a staff member block a clients access out of their room. All staff interviewed confirmed that a clients door is only closed when the client is asleep or if the client is exhibiting a behavior that requires the door to be closed for the protection of other clients. A review of progress notes for the day in question do not mention any behaviors or a resident being denied access from their room.

Based on interviews conducted and a review of daily progress notes, this allegation is deemed unsubstantiated

Allegation 3. Resident not accorded dignity in relationships with staff.

LPA was able to speak with one client and four staff members in response to this allegation. The client interview was conducted in the residents room. The client interviewed confirmed that the staff in question is nice and talks to the client with respect. All staff interviewed also confirmed that the residents are treated with respect. All staff interviewed denied ever witnessing any staff act in a disrespectful manner to any of the clients in care.

Based on Interviews with a client and facility staff, this allegation is deemed to be unsubstantiated at this time.

Exit interview conducted and report issued.