Complaint Investigation Report

Based on the information obtained through interviews and record review, it could not be proven that Staff did not maintain the facility in a clean, safe, and sanitary condition. Therefore, the allegation is deemed Unsubstantiated at this time.

Regarding Allegation: Staff did not provide required incontinent services, it was reported that residents were being left in soiled diapers for extended periods of time. Interviews with four (4) of four residents made on 05/01/25 and six (6) of six residents made on 10/15/26 do not corroborate with the allegation. Interview with some of these residents indicate that they can go to the bathroom on their own, and the other residents, that need incontinent care, state that their needs are met. Interview with S1 also deny the allegation, stating incontinent care is being provided to residents in need.

Based on the information obtained through interviews and record review, it could not be proven that Staff does not provide required incontinent services. Therefore, the allegation is deemed Unsubstantiated at this time.

Regarding Allegation: Staff did not ensure residents received sufficient nourishment, it was reported that residents were being left without any fluids to drink. Interviews with four (4) of four residents made on 05/01/25 and six (6) of six residents made on 10/15/26 do not corroborate with the allegation. These residents expressed no complaints or concerns about not getting enough fluids to drink for sufficient nourishment. Interview with S1 deny the allegation, stating when a resident requires fluids, or something to drink, it gets provided to them.

Based on the information obtained through interviews and record review, it could not be proven that Staff did not ensure residents received sufficient nourishment. Therefore, the allegation is deemed Unsubstantiated at this time.

A copy of this report is mailed to the licensee’s last known mailing address on file.