Complaint Investigation Report

additional information of the resident whereabouts, contact information and if Dignity Senior Care issued them a refund. According to a Social Worker (SW) there, all three residents have been discharged, but no refunds issued for each residents. LPA proceeded to call the residents and their family members, who all confirmed that since leaving the facility, the licensee has not issued a refund.

Based on the information obtained, the allegation of licensee not providing a refund to residents is Substantiated. Citation issued on the 9099D. Appeal rights and a copy of this report issued.

A copy of this report is mailed to the licensee’s last known mailing address on file.