Complaint Investigation Report

S1. There were some occasions when S1 had to refer to google translate on the cellphone, but nonetheless, LPA was still able to communicate with S1. Interviews with six (6) of six residents also do not corroborate with the allegation. These residents stated they have no issues with communication with S1 or S2. Both staff are able to meet their needs.

Based on the information obtained, there wasn’t enough evidence to prove that S1 is unable to communicate with residents due to a language barrier. Therefore, the allegation is deemed Unsubstantiated at this time.

Staff do not dispense medication to resident as prescribed:

In regards to the allegation, it was reported that there is some belief and concern that Resident 1 (R1) may not be given medication as prescribed. Information obtained could not identify which medications R1 was not receiving as prescribed. Interviews with the administrator and staff deny the allegation. Interviews with six (6) of six residents also deny the allegation. Residents interviewed expressed no concerns of staff’s medication management, stating they get medications as prescribed. These residents also had no complaints regarding the care and supervision provided by staff. In addition to interviews, LPA conducted a record review of R1's medication. No discrepancies were observed regarding R1’s medication.

Based on the information obtained, there was insufficient evidence to corroborate the allegation of staff not dispensing R1’s medication as prescribed. Therefore, the allegation is deemed Unsubstantiated at this time.