Complaint Investigation Report

in an unlocked kitchen drawer, cleaning supplies and hazardous toxins unlocked in a kitchen cabinet, centrally stored medications in the refrigerator and kitchen cabinet, not locked and secured. Pictures were included to this complaint revealing what was observed accessible on that day of the visit. Based on a review of the report and pictures submitted by this agency, as a credible witness, the allegation of staff not ensuring that hazards were inaccessible to residents in care is Substantiated. Citation issued on the 9099D.

Staff did not ensure that food items were labeled

In regards to the allegation, it was reported that the facility food items were not properly sealed and labeled. A visit made by another enforcement/and or advocate agency, conducted on 07/09/25, observed that the facility has two small refrigerators. Both food storage in these refrigerators had unlabeled food items. Also observed were vegetables stored in a cabinet, alongside hand sanitizers. These vegetables were not properly sealed to prevent contamination. Pictures were included to this complaint to reveal what was observed on that date. Based on a review of the report and pictures submitted by this agency, the allegation of staff not ensuring that food items were labeled is Substantiated . Citation issued on the 9099D.

In regards to the allegation, it was reported that the facility air conditioning unit is not functioning. On 07/09/25, a visit to the facility that was made by another enforcement/and or advocate agency. On that day, it was observed that temperature inside the facility was warming. The visiting agency tried to adjust the air conditioning unit, but facility did not cool. Based on what was observed by this credible source, the allegation of facility being in disrepair is Substantiated. Citation issued on the 9099D.

Staff did not ensure that records were kept confidential:

In regards to the allegation, it was reported that on 07/09/25, a visit to the facility was made by another enforcement/and or advocate agency. It was observed by that agency that resident records, that is kept in a cabinet in the dining area, was unlocked and accessible. The reporting agency submitted pictures of the cabinet, of what was observed that day, and although the cabinet was observed locked during today's investigation, based on the observation of a credible source, the allegation of staff not ensuring records are being kept confidential is Substantiated . Citation issued on the 9099D.