Complaint Investigation Report

Based on interviews, there is not enough information to verify the allegation, therefore, the allegation is UNSUBSTANTIATED at this time.

--- Staff handles resident in a rough manner

It was alleged that staff was rough in the care they provide. To investigate the allegation, on March 5, 2026, LPA interviewed two (02) staff from 10:00a.m. – 11:30a.m. and three (03) residents from 11:30a.m. – 1:00p.m. During interviews, all staff stated they are very gentle with all their residents. All residents in the facility stated the staff treat them gently and are very nice to them.

No health and safety hazards noted during the visit.

Exit interview conducted and a copy of the report was issued.