Complaint Investigation Report

According the the signed rental agreement, "Fees paid in advance will be refunded within 15 days of removal of a deceased residents belongings." The resident in question passed away on 7/10/21 and all personal belongings were moved out by 7/13/21. The administrator did not deny the timeline and confirmed that the refund was written but a family member became ill and the administrator forgot to issue the payment.

Based on interviews and a review of the admission agreement, this allegation is deemed SUBSTANTIATED at this time.

Exit interview conducted, deficiencies cited and report issued.