Complaint Investigation Report

197610305-7-20-2023-31-AS-RRAZ-CWP2ZE-20231016175007

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

N LA & CEN COA AC/SC , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/08/2023 and conducted by Evaluator Evelin Rios

COMPLAINT CONTROL NUMBER: 31-AS-20230208125524

Staff did not respond to resident's requests for assistance in a timely manner.

Licensing Program Analysts (LPAs) Evelin Rios and Michael Cava conducted a subsequent complaint visit to follow-up with the facility about the above allegation. LPAs met with the administrator, Ayedah Allahdadi and explained the purpose of the visit.

Allegation: Staff did not respond to resident's requests for assistance in a timely manner.

In regards to the allegation, it was reported that staff did not respond to resident when they pushed their call button. Interviews with staff Narineh Ohanian on 2/13/2023 indicated that resident #1 (R1) would continuously push her call button and requested to know the time it was in the middle of the night. According to Narineh because staff knew it was R1 requesting to know the time at night they removed her call button. Interview with R1 and R1's roommate resident #2 (R2) revealed R1 would become disoriented at night and consistently request to know the time becasue R1did not know if it was morning, staff would no longer respond to R1's request. Based on interviews the allegation is deemed Substantiated at this time.

Deficiencie issued. Exit interview conducted. Appeal rights and a copy of the report was provided.