Complaint Investigation Report

During the visit, a phone call was made to R1's family, who is also the Power of Attorney (POA) for R1's health decisions. The family confirms that R1 was just diagnosed with a condition that causes them to become aggressive when having guests. R1's family, went into consultation with their primary physician, and the medical association specializing with this condition, and the family was advised that it would also be in the best health interest to limit or slow down R1 having visitors to smooth R1 into that transition and not cause R1 to become aggressive. The process is day to day, as R1's condition has been improving. Eventually, once fully adjusted, R1 will continue to have more visitors, but for now, based on the doctor's recommendation, it is to R1's best health interest to slow down with visits.

Based on the information obtained, there was insufficient evidence to prove that the facility is denying residents visitation. Therefore, the allegation is deemed Unsubstantiated at this time.