Complaint Investigation Report

197610476-2-14-2024-31-AS-EMIR-D3GSZ6-20240318141838

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/07/2024 and conducted by Evaluator Michael Cava

COMPLAINT CONTROL NUMBER: 31-AS-20240207114039

Staff are not able to meet resident's needs due to inadequate staffing.

Licensing Program Analyst (LPA) Michael Cava conducted a complaint visit to the facility to investigate the above allegation. It was reported that Resident 1 (R1), who stayed at the facility on or about 01/23/24 until on or about 01/25/24, and or their family was unable to communicate with staff, therefore unable to meet R1's needs due to a language barrier. LPA met with staff, Rosanna Sargsyan and advised her of the complaint. The administrator, Armine Eritisian was notified shortly after. Today's investigation consisted of interviews with the administrator and staff, and a physical plant inspection.

Interviews with the administrator confirm that R1 stayed at the facility for approximately three days. R1's family found another facility suitable for their needs. It was also revealed that Staff 1's (S1) English was limitied, making it challenging for staff to communicate with a resident and their responsible party. S1 no longer works at the facility. Based on the information obtained, the allegation of staff unable needs to to inadequate staffing is Substantiated. Citation issued on the 9099D.