Complaint Investigation Report

Allegation 2. Staff did not ensure that sharp objects are inaccessible to residents

The LPA was able to tour the kitchen at about 10:00 AM. All knives were observed to be locked in drawers and all chemicals were observed to be locked in the garage. The administrator confirmed that she had the keys on her person and were not observed in drawers or accessible to residents. At 11:00 AM, the administrator was asked about this allegation and confirmed that last month when the ombudsman visited the home, the keys to the sharps drawer were hanging from the drawer. The administrator stated that she had been in the kitchen and had been coming in and out. The administrator confirmed that after that visit, she has kept the keys on her and does not leave them hanging from the lock.

Based on confirmation from the administrator, this allegation is deemed substantiated.

Allegation 3. Staff are not safeguarding cleaning materials from residents while in care

The LPA was able to tour the kitchen at about 10:00 AM. LPA did not observe any chemicals on the counter, under the sink or accessible to residents in care. At about 11:00 AM, the LPA asked the administrator about this allegation and confirmed that last month during the ombudsman visit, chemicals were left accessible. The administrator stated that she was in the kitchen and was coming in and out, but she had left the kitchen unattended and the chemicals were accessible for a brief amount of time. The LPA toured the rest of the facility at about 10:00 AM and no chemicals or cleaning materials were observed in any of the common areas or in any of the restrooms.

Based on confirmation from the administrator this allegation is deemed substantiated.

Exit Interview conducted, deficiencies cited and report issued.