Complaint Investigation Report

Administration reported to LPA that everyone was served the same food, except the non-participants food was plated and served by kitchen staff. Administration also revealed to LPA that residents were provided constant reminders regarding the luncheon. Although the Administration did state, there could have been a better way of organizing the event, but overall, there was only (1) complaint from the residents, and others reported they were happy and enjoyed the luncheon put together by the facility. Interviews by residents reported to LPA, some did not participate due to being with their family, and others reported the luncheon was nice and they appreciated the efforts by the facility. Administration held a resident’s council meeting, to ensure they accommodate all residents uniformly. Overall, residents had a good time, and enjoyed the festivities provided by facility staff. Therefore, based on interviews, there is insufficient evidence to prove residents were not provided comfortable accommodations, and the allegation is Unsubstantiated at this time.

Allegation #2: Concerns were expressed that facility staff do not treat residents with dignity and respect.

To investigate the allegation, during today's visit from 8:45 a.m. to 1:30 p.m., (LPA) interviewed two (2) staff members, eight (8) out of eight (8) residents, and other relevant witnesses. According to the complaint, the facility hosted a Mother's Day brunch for residents and their families. It was alleged that residents who participated in the family luncheon appeared to receive preferential treatment, while residents who did not participate were treated without dignity and respect. Specifically, concerns were raised that the dining area designated for participating residents was esthetically pleasing, well decorated, and organized, whereas the area designated for non-participating residents appeared plain and lacked comparable decorations. Administration reported that the event was divided into separate sessions to accommodate the anticipated number of residents and family members attending. Administration acknowledged that the event could have been organized more effectively; however, they stated that only one resident expressed dissatisfaction with the event. Administration further reported that the event was intended to celebrate all residents and was not designed to exclude or diminish any residents’ experience.

Interviews conducted with residents revealed that some residents did not participate because they chose to spend time with family members, while others reported attending the luncheon and enjoying the event. Residents interviewed generally stated that they appreciated the efforts made by facility staff and enjoyed the Mother's Day festivities. None of the residents interviewed reported being treated disrespectfully by staff during the event.