Complaint Investigation Report, 03/22/2023 — Able & Available Home Care, Granada Hills CA

During interviews with residents, Resident #2 (R2), Resident #3 (R3) and Resident #4 (R4), stated that they do not recall having a fall incident on the way to the toilet and staff assist them to the toilet as needed. LPA was unable to interview R1, Resident #5 (R5), Resident #6 (R6) and Resident #7 (R7). During interviews with staff, S1 stated that they do not recall a fall incident with R1. S1 also stated that they stand next to and hold residents that need assistance all the way to the toilet seat and wait with them until finished to return them back to their resting position of choice safely. Based on record review and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

It was alleged that Staff (S1) harassed Resident #1 (R1). To investigate the allegation, on 02/15/2023, LPA interviewed three (03) out of six (06) residents currently residing in the facility and two (02) staff between 10:15 AM to 11:30 AM. During interviews with residents, Resident #2 (R2), Resident #3 (R3) and Resident #4 (R4), stated that they have never been harassed or mistreated by any staff. LPA was unable to interview R1, Resident #5 (R5), Resident #6 (R6) and Resident #7 (R7). During interviews with staff, S1 and Staff #2 (S2) stated that they have never harassed or mistreated any of the residents and that their relationships with the residents are very good. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

It was alleged that Staff (S1) uses Resident #1’s (R1) cell phone. To investigate the allegation, on 02/15/2023, LPA interviewed three (03) out of six (06) residents currently residing in the facility and two (02) staff between 10:15 AM to 11:30 AM. During interviews with residents, Resident #2 (R2), Resident #3 (R3) and Resident #4 (R4), stated that they have their own cell phones and staff have never used or asked to use their cell phones. LPA was unable to interview R1, Resident #5 (R5), Resident #6 (R6) and Resident #7 (R7). During interviews with staff, and Staff #2 (S2) stated that they have their own cell phones and have never used a resident’s phone to make a call or for any other use. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.