Complaint Investigation Report

Regarding the allegation " facility staff are not ensuring that residents' clothes are getting cleaned and dried ", it is alleged that the facility's dryer is not working and due to the lack of a working dryer it has impacted the resident's ability to have clean clothes. Interview with administrator and staff revealed that the dryer does turn on, but it is not heating properly so the clothes are not getting dried. The clothes is hung outside and once it is damp then they put it in the dryer. The dryer will dry damp clothes only. However, LPA tested the dryer by putting a damp rag inside the dryer and running a cycle on high heat for about 45 minutes. At the end of the cycle the rag was still damp.

Based on LPA's interviews and records reviewed, the preponderance of evidence standard has been met, therefore the allegations are found SUBSTANTIATED. California Code of Regulations Title 22, Division 6, and Chapter 8 are being cited on the attached LIC 9099D. Exit interview held and a copy of the report and appeal rights was provided