Complaint Investigation Report

The investigation revealed the following.

In regards to the allegation “ Resident's toileting needs are not met”, it was alleged that staff not assisting facility residents with toileting needs and being changed. interviews conducted revealed that staff members assisting residents with toileting needs. S1 and S2 stated res idents are orientated and able to call to get assistance with toileting and personal hygrine . Staff helps residents with continent supplies and use the bathroom. Interviewed staff indicated that the y check on residents throughout the day and night. Residents are being changed every two hours and as needed. Residents interviewed indicated that staff assist them with toileting needs. Staff and resident s interviews were unable to corroborate this allegation.

In regards to the allegation " Staff are inaccessible to residents at night" it was alleged that staff not responding to resident’s call at night. Interviewed staff indicated that they check on residents throughout the day and night. Staff indicated they respond and assist to residents needs in a timely manner. Staff always available at night time and check the residents during the night. Interviewed residents indicated that staff checking on them often and they always get assistance during all day including night time. Staff and residents interviews were unable to corroborate this allegation.

In regards to the allegation "Residents are not assisted in a timely manner", it was alleged that residents left in the soiled diapers at nighttime. Interviewed staff indicated that they check on residents throughout the day and night. Staff will change diapers in a timely manner when checking on the residents at least every 2 hours and making diaper changes if needed at that time or at residents request and there hasn't been any resident observed with soiled diapers. Interviewed residents indicated that staff provide assistance to meet their needs on a timely manner. Staff change their diapers when needed and they are not left in soiled diapers at nighttime. Additionally, residents indicated that when they need assistance, they will ring the bell and staff respond immediately. Staff and residents interviews were unable to corroborate this allegation.