Complaint Investigation Report

On 9/24/21, a subsequent visit was made and residents were observed eating pancakes with strawberries and bananas on top, bacon, coffee, orange juice and water. Based on the information obtained, the allegation is unsubstantiated.

Allegation: Staff hit a resident while in care. It's alleged Resident #1 (R1) hit Staff #1 (S1) while in R1's bedroom. Allegedly S1 hit R1 back. Resident #2 (R2) was the alleged witness to the incident and later recanted and indicated R1 hit S1, but S1 did not hit R1. R2's family was interviewed and confirmed R2 recanted the fact that S1 hit R1. R1 was interviewed, but due to cognitive issues could not provide any information about the alleged incident. S1 was interviewed and he/she denied they hit R1. There were no other witnesses to the incident and there are no cameras located where the alleged incident occurred. R1 did not appear to suffer any injuries as a result of the alleged incident. Based on the information obtained, the allegation is unsubstantiated.

Allegation: Staff pushed a resident while in care. This incident also allegedly occurred while R1 and S1 were in the bedroom as stated above. Allegedly R1 hit and pushed S1 and in return S1 hit and pushed R1. As mentioned above, there was no evidence the incident occurred. Based on the information obtained, the allegation is unsubstantiated.

Allegation: Staff mishandle a resident's personal belongings. There were no details about what personal belongings were mishandled. Residents and resident family member interviewed did not corroborate the allegation. Staff interviewed did not have any information and indicated there were no issues with personal belongings. Based on the information obtained, the allegation is unsubstantiated.

Allegation: Staff do not ensure the residents consume the appropriate amount of liquids while in care. Residents interviewed did not corroborate the allegation. Residents report having water throughout the day. Residents were observed drinking water, coffee, and orange juice during meals. Some residents had multiple bottles of water in their rooms. Staff interviewed also did not corroborate the allegation. Based on the information obtained, the allegation is unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.