Complaint Investigation Report

During today's visit, LPA reviewed C1's P&I ledger and observed it to be accurate and updated. Facility also keeps receipts of client transactions and purchases. C1 has signed out every time she has received funds. Therefore there was insufficient evidence to corroborate with this allegation.

In regards to the allegation "staff yells at client in care", it is alleged that S1 was being verbally abusive towards C1 on 09/10/21. Interviews conducted with C1 indicated that S1 does not yell at her. Interviews conducted with the other clients also denied this allegation and indicated that staff members do not yell at them. Interviews conducted with staff members also denied this allegation. Staff members interviewed indicated that they treat all clients with respect and dignity. Therefore there was insufficient evidence to corroborate with this allegation.

In regards to the allegations " staff speaks inappropriately to client in care" and "staff threaten client in care", it is alleged that S1 was heard being rude yelling things to C1 such as "I am not going to shower you", "I don't like you" and "do you want to go back to the Skilled Nursing Facility?". Interview conducted with C1 denied these allegations. C1 indicated that S1 did not say those things to her. Interviews conducted with the other clients all denied these allegations and indicated that they did not hear S1 saying those statements. Interview conducted with S1 denied these allegations. Interview conducted with other staff members indicated that they treat all of the clients with respect and do not yell or threaten the clients. Therefore there was insufficient evidence to corroborate with this allegation.

Additionally, The San Gabriel/ Pomona Regional Center also conducted an investigation into these allegations and their findings were Unsubstantiated.

Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.