Complaint Investigation Report

In regards to the allegation: "Staff left residents in soiled depends for a long period of time." It is alleged that staff observed multiple residents left in their feces and urine for a few hours last week. (4) out of (5) staff interviewed denied the allegation and stated that they have adequate staffing at this time. S1 stated that they do staffing based on acuity and there are 4-5 staff assigned per shift. Staff stated that they conduct rounds every 2 hours per shift or as needed, not only to change undergarments for incontinent residents, but to check if residents are doing well or need other assistance. Interviewed residents denied the allegation. (5) incontinent residents who were interviewed stated that staff assist them all the time in toileting, changing and never left them in soiled undergarments. Therefore there was insufficient evidence to corroborate with this allegation.

Based on statements and interviews conducted with staff, residents, review of residents' files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted and a copy of this report was provided to Andrea Barraza, Memory Support Director.