Complaint Investigation Report

Although Staff explained why they could not attend to the resident right away, R1 would become impatient and aggressive. Majority of the staff interviewed have witnessed R1 hitting the wall, doors, or rails. R1 has also been verbally and physically abusive toward staff and made threatening comments.

LPA interviewed S1 via telephone today. S1 denied causing the bruise to R1’s hand. S1 and another staff noticed the bruise last Tuesday and questioned R1 about it. R1 could not remember how the bruising occurred. S1 stated that the police contacted staff last Friday to question about the incident. S1 had not been on schedule to assist R1 with care during the alleged date of incident.

LPA interviewed 3 residents during the visit today. Two of the three residents interviewed have not been hurt by any staff. One of the residents stated that Staff #1 took the right hand and swung it against the side rail, which caused a bruise to the hand. The resident also stated it occurred once and staff denied it to the police.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted with staff I. Serrato. A copy of this report along with the appeal rights was provided.