Complaint Investigation Report

Allegation - Facility staff did not treat resident with dignity and respect. Administrator stated facility staff and temporary staff from the staffing agency are provided with training on resident rights. She was not informed by residents that staff was mistreating the resident. Staff interviewed denied speaking or treating residents inappropriately. They stated they are respectful and accommodating to residents. When a resident requests for assistance and staff is not available right away, they would explain the reason to the resident. LPA interviewed 4 residents. 3 out of 4 stated staff treat them with respect and are accommodating. They are content and feel safe residing at the facility.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was held and a copy of this report along with the appeal rights was provided.