Complaint Investigation Report

Allegation: Facility does not allow residents to wash their clothing. During this investigation, LPA interviewed Staff #1 through Staff #3 (S-1 through S-3) and Resident #1 through Resident #6 (R-1 through R-6). (3) staff out of (3) indicated they have not received any requests from residents requesting to wash their own clothes. (5) out of (6) residents indicated the facility staff wash their clothing and that they have not requested staff to allow them (residents) wash their (residents) own clothing. Staff and resident interviews do not corroborate this allegation

Allegation: Residents bathroom emergency system does not have a pull cord.

During this investigation, LPA interviewed Staff #1 through Staff #3 (S-1 through S-3) and Resident #1 through Resident #6 (R-1 through R-6). Staff interviews revealed, resident bathrooms have a signal system. Staff interviews also revealed that some of the signal systems function either by a cordless switch or a switch that has a cord integrated. Interviewed residents indicated they are aware as to how the signal switches and cords operate. LPA also toured the bathrooms, observed and tested the signal system switches. LPA also observed and tested the signal systems in random resident rooms. All tested signal systems were operable. Staff interviews, resident interviews and tour do not corroborate this allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted, copy of appeal rights and a copy of this report was provided to the Facility Administrator.