Complaint Investigation Report

Regarding the allegation: Staff does not ensure facility washing machines are in good repair. It is alleged that the washing machine has not been working for the past two (2) weeks and residents are wearing the same clothing. During LPA’s physical tour of the facility, LPA observed two (2) washers and two (2) dryers. LPA did not observe any dirty laundry in the laundry area. One (1) machine is also available for use by residents who are able and who desire to do their own personal laundry. During LPA’s interview with five (5) residents they confirmed they do not do their own personal laundry, but the facility staff does it for them. LPA also observed the five (5) residents interviewed to be wearing clean clothing. LPA interviewed nine (9) staff, six (6) out of the nine (9) staff confirmed that they do not know if the washing machines were ever broken because they do not go downstairs. Let it be noted, the laundry room is downstairs. Three (3) out of the nine (9) staff confirmed that one (1) of the washers has not been working but the others do work and there has been no issues doing laundry with one (1) machine working. Furthermore, one (1) of the washers that is not working machine parts were ordered for it on July 09, 2026 and the other three (3) machines are working properly. Therefore, based on the interviews conducted the allegation(s) is UNSUBSTANTIATED at this time.

Regarding the allegation: Staff do not provide adequate meal portions to residents. It is alleged that residents are not receiving the proper meals because staff do not want to change their diapers. During LPA’s physical tour, LPA took a picture of the food menu and the alternate menu at the entrance of the dining hall. LPA also confirmed the menu and the breakfast they were providing to residents which was French toast, cold cereal and choice of juice, coffee and/or milk which is an adequate breakfast portion. LPA also interviewed five (5) residents that confirmed they do not have an issue receiving extra food if they ask for it. LPA interviewed nine (9) staff that confirmed no residents have complained to them about not receiving adequate meal portions. One (1) of the nine (9) staff stated, “if they ask for seconds they will receive it.” In addition, the Glendale Police Department visited and interviewed residents on 07/08/26 and residents had no complaints about the meal portions. Therefore, based on the interviews conducted, the food menu and food observed the allegation(s) is UNSUBSTANTIATED at this time.

An exit interview was conducted, no citation(s) were issue, and a copy of this report was given to the Administrator.