Home Care Organization Evaluation Report

Home Care Services Bureau (HCSB) analyst Ruben Perez arrived at the business office of Tender Heart Home Care on 8/18/2022. Upon arrival, the HCSB analyst identified himself and was greeted by Genevieve Oliveros. The proper posting of business hours and license was observed. The analyst was then shown to an area where the review of personnel and administrative files could be performed. Upon completion of the file review the analyst discussed the findings of the inspection with Genevieve and informed the licensee that no discrepancies were found. In addition, the licensee was provided a printed copy of the LIC 9058 (Applicant/Licensee Rights) form.