Complaint Investigation Report

Regarding the allegation: Staff are not providing residents with a refund. It is alleged that Resident #1 (R1) has not received their community fee refund. During LPA's interview with R1's spouse they stated that themselves and their spouse moved into the community in March of 2026 with a community fee of $6,595.00 and moved out in May of 2026 and a portion of that community fee is owed back to them. During LPA's interview with Staff #1 (S1) they did confirm that a refund is owed to R1 and their spouse in the amount of 60% of the community fee portion of $6595.00. LPA obtained R1's and their spouse's Admission Agreement which confirms the community fee of $6595.00, the move in date of 03/12/26 and move out date of 05/03/26. Furthermore, page 10 of 29 Admission Agreement of the above facility confirms that during the second month of residency, the person(s) will be entitled to a refund of sixty (60%) of the balance after a fee of five hundred dollars (500) is deducted. Therefore, based on the interviews conducted and the Admission Agreement received the allegation(s) is SUBSTANTIATED at this time.

An exit interview was conducted, citation(s) were issued, an appeals right was provided and a copy of this report was given to the Executive Director.