Complaint Investigation Report

Regarding the allegation: Staff do not provide adequate food service to residents. It is alleged that resident #1 (R1) is not getting steak and salmon but instead diner food. During LPA’s interview with R1, R1 confirmed that they are not getting steak and salmon everyday but they are getting food like “Denny’s”. R1 also mentioned that they are being charged services to have their food delivered to their room. LPA asked R1 if they are getting their three (3) meals a day and snacks and R1 stated, “yes.” LPA asked R1 if they are bedridden and R1 confirmed they have an electric wheelchair and non-ambulartory but rather the food be delivered to their room. During LPA’s interview with staff #1 (S1) and staff #2 (S2) they confirmed that R1 is part of the “Master Care Program” that helps provide R1 with finances to their meals but do not pay for R1's food delivered to their room so R1 would have to pay for that out of pocket. During LPA’s physical tour/observation of the food menu, LPA confirmed the food menu of Hot or Cold Cereal, Sausage Country Gravy and Biscuits, Bacon with Fresh Fruit and Coffee, Water, Milk and/or Juice. LPA took a picture of the food menu. LPA interviewed seven (7) additional residents that confirmed they do not have an issue with the food that is being provided at the above facility. Therefore, based on the interviews conducted and LPA’s observation of the food menu the allegation(s) is UNSUBSTANTIATED at this time.

Regarding the allegation: Staff do not respond to resident calling for help. It is alleged that resident #1 (R1) heard another resident yelling and when they pressed their pendant alarm the staff that responded told them not to worry about the other resident yelling. During LPA's interview with Resident #1 (R1), R1 confirmed that when they do press their pendant the staff respond. R1 stated I pressed my pendant in my room for someone else that I heard yelling. During LPA’s interview with three (3) staff they confirmed that all residents have their own pendants and if anyone needs help they can press their pendant and they will get help. During LPA’s physical tour, LPA observed residents being helped in their room and in the dining hall. LPA pressed two (2) pendants of two (2) residents and staff responded. LPA interviewed seven (7) additional residents that confirmed when they press their pendants and/or call for help staff do respond to them. Therefore, based on the interviews conducted the allegation(s) is UNSUBSTANTIATED at this time.