Complaint Investigation Report

At the time of this visit, between 1:30pm and 3:00pm LPA and LPM interviewed six (06) out of seventy-four (74) residents. Staff verified that one of the elevators was not working properly and they contacted the elevator company as soon as they noticed a problem. To fix the elevator, they needed to order some parts, and it was taking some time. Staff also revealed that they were using a second elevator trying to accommodate residents as much as possible.

Residents revealed that while one of the elevators was out of order, they were using a second elevator and it was taking too long for them to go downstairs, especially for mealtimes.

A review of facility records previously gathered at the facility verified that the tissue with the elevator was addressed immediately. However, facility has no control over the time frame that is required to fix the elevator.

Overall investigation revealed that although one of the elevators was out of order there was a second elevator that they were using to assist residents. Therefore, based on interviews observation and record review, the allegation is unsubstantiated at this time.

Exit interview conducted. Copy of this report was provided.