Complaint Investigation Report

Spindola also obtained Glendale Police Department (GPD) reports on 03/17/25 and GPD body camera footage on 04/02/25. LPA received and reviewed Investigator Spindola’s final report at 8:30 a.m. on 07/28/25. Today, LPA toured the facility at 1:50 p.m.

Regarding the allegation "Staff physically assaulted a resident" it was alleged S1 dragged Resident #1 (R1) to their room and hit them in the face with a closed fist about five (05) times. Despite multiple attempts, S1 and the licensee were not available for interview. Spindola’s interview with Resident #2 (R2) at 1:00 pm on 05/27/25 revealed they were also hit by S1 on 02/27/25 for moving too slowly. Spindola’s interview with Resident #3 (R3) at 12:30 p.m. on 05/29/25 revealed they witnessed the licensee hit another resident, Resident #4 (R4), and caused them to fall backwards around February 2025. Review of a GPD report revealed Officer Gallegos also interviewed R3 around 2:30 p.m. on 02/28/25. R3 told Officer Gallegos that they witnessed staff take R1 into their room and walk out without R1. LPA Reed telephonically interviewed a former resident, Resident #5 (R5), at 12:35 p.m. on 02/28/25 as part of investigation # 31-AS-20250228100858 who revealed they were also hit multiple times by S1 and the licensee. Based on interviews from this investigation and a previous investigation, staff physically assaulted residents in care. Therefore, the allegation is deemed SUBSTANTIATED at this time. A deficiency is issued on the corresponding LIC 9099-D page. A $500 immediate civil penalty is assessed today for the violation of physical abuse of persons in care. The licensee/administrator was informed that additional civil penalties might be assessed based on Health and Safety Code 1569.49(e) or (f), or 1548(e) or (f), 1568.0822(e) or (f).