Complaint Investigation Report

197609342-8-7-2023-31-AS-NMAN-CXCP34-20231107095652

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/02/2023 and conducted by Evaluator Abeye Duguma

COMPLAINT CONTROL NUMBER: 31-AS-20230802151658

Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced initial complaint visit to this facility to investigate the above allegation. LPA met with the Administrator, Nonna Shapiro, and explained the reason for the visit.

--- Staff member slapped resident in care.

It was alleged that a staff member slapped Resident #1 (R1) in the face. To investigate the allegation, on 08/07/2023 at 11:00 AM, LPA interviewed five (05) staff, ten (10) residents and other parties. All staff and residents stated they have never experienced, witnessed, or heard about any staff abusing residents. During interviews with other parties, they stated R1 reported being hit by a staff member, but that R1 does not recall who the staff member is. LPA was unable to interview R1 as they are no longer receiving treatment at last known location and the telephone number provided is not a working number.

Based on interviews, there is not enough information to verify the allegation, therefore, the allegation is UNSUBSTANTIATED at this time.