Complaint Investigation Report

Regarding the allegation: Licensee does not ensure that the facility has adequate supplies in order to adhere to infection control requirements as necessary. It Is alleged that there are not enough sanitary wipes available in the building for staff to provide proper hygiene care. During LPA’s physical tour, LPA observed plenty of sanitary wipes, gloves, incontinence, and other Personal Protective Equipment (PPE). LPA took several pictures of supplies at the facility. LPA interviewed four (4) staff that confirmed adequate supplies of PPE and/or infection control items are kept in five (5) different areas of the facility. There are two (2) storage areas with supplies, the front desk, Medical Technician Room and Wellness Director Room also have supplies. Furthermore, sixteen(16) residents did not have any concerns pertaining to inadequate supplies not being used by any of the staff and/or provided at the facility to them if they need it. Therefore, based on the interviews conducted and LPA’s physical tour the allegation(s) is UNSUBSTANTIATED at this time.

Regarding the allegation: Staff do not accord privacy to residents in care. It is alleged that there are no privacy curtains available or utilized, violating the residents' fundamental right to privacy during personal care. During LPA’s physical tour, LPA observed every resident room to have bathrooms. In addition, if any resident is sharing a room they have their own privacy because the room is accommodated for two (2) people and Individual privacy is being provided in toilets, baths and shower areas. Sufficient room is also available to accommodate persons served in comfort and safety with their own dresser and bed. Furthermore, if the room is not shared then the room considered a private room. LPA interviewed sixteen(16) residents that did not have any issues with their personal privacy in accommodations, medical treatment, personal care and assistance. LPA interviewed four (4) staff that confirmed when an individual needs help they provide as much privacy to that resident as necessary. Therefore, based on the interviews conducted and LPA’s physical tour the allegation(s) is UNSUBSTANTIATED at this time.

An exit interview was conducted, no citation(s) were issue, and a copy of this report was given to the Administrator.